Call center quality assurance programs ensure that your customers receive a consistent standard of service when they contact a call center or when a call center agent contacts them. The programs ...

Call center quality assurance (QA) software — and its enterprise counterpart, contact center quality assurance software — have become essential for businesses that want to provide consistently high ...

Discover quality assurance best practices that can elevate customer satisfaction and improve agent performance. Follow these actionable insights to improve your contact center operations. Contact ...

Contact centers are the frontlines for customer interactions and play a significant role in shaping customer perceptions and building loyalty. Maintaining quality assurance (QA) within the contact ...

Guide The Enterprise Playbook for Scalable, Secure Multilingual Voice Support Serve 25+ languages, slash support costs and ditch the robotic voice Read now Guide AI for Marketing: a Practical Guide to ...

Playvox ranks #1 for the third consecutive year in performance, quality, adoption, results, and usability SUNNYVALE, Calif., July 25, 2024 /PRNewswire/ -- Playvox, the leading provider of Workforce ...

Insightful has announced a first-of-its-kind call center quality management software that offers unmatched on-call and off-call visibility and data SAN FRANCISCO, CA / ACCESSWIRE / October 29, 2024 / ...

SUNNYVALE, Calif., March 30, 2021 /PRNewswire/ -- Playvox, the leading CRM-connected omnichannel contact center provider of workforce engagement management solutions, announced that it is a leader on ...

PROVO, Utah & SEATTLE--(BUSINESS WIRE)--Qualtrics (Nasdaq: XM), the leader and creator of the experience management (XM) category, today announced Qualtrics Quality Management (Qualtrics QM), a new AI ...